Bild zu Effective Customer Service

Effective Customer Service

Autor/en: David L. Goetsch

CHF 72.30

Einband: Kartonierter Einband (Kt)

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Customer service is a critical issue for organizations attempting to survive and thrive in the competitive arena of global business. Effective Customer Service: Ten Steps for Technical Professions treats the subject of customer service from the perspective of engineering, manufacturing, construction, and other technical professions.

This step-by-step guide

makes the case for becoming a customer-driven company
provides a ten-step model for achieving effective customer service
explains those steps in detail

ISBN: 978-0-13-048529-8

GTIN: 9780130485298

Autor	Goetsch, David L. / Davis, Stanley
Verlag	Pearson Academic
Einband	Kartonierter Einband (Kt)
Erscheinungsjahr	2003
Seitenangabe	304 S.
Ausgabekennzeichen	Englisch
Masse	450 g
Reihe	Prentice Hall

Alle Bände der Reihe "Prentice Hall"

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